📦 Delivery & Turnaround
When and how you'll receive your photos, videos, and marketing materials.
Downloading Your Files - How do I get my photo files
This document provides comprehensive guidance on how to access and download your service photos after completion. It outlines the necessary steps to r...
How do I get my Matterport tour?
This document outlines the process for receiving your Matterport tour, including access to your customer portal and the delivery of branded and unbran...
How do I get my Floor Plans
This document provides guidance on how to access and download your floor plans through your portal. You will receive your floor plans directly within ...
How do I get my Video files
This article provides guidance on how to locate and download video links associated with your properties on the portal. It outlines the types of links...
File Formats for photos and floor plans
This document provides essential information regarding the availability and formats of your photos and floor plans after your shoot. Please read the f...
Turnaround Times
This document outlines the guaranteed delivery timelines for various services offered by Hometrack, including photography, videography, floor plans, M...
How do I get my Zillow 3D Tour?
This document provides a comprehensive guide on how to receive and manage your Zillow 3D tour. Understanding the process will ensure that you can effe...
Using BrightMLS media sync
The BrightMLS Media Sync feature is designed exclusively for members of BrightMLS. This document provides essential information on how to access and u...
Downloading Your Files - On an iPhone
This document provides a step-by-step guide for users of recent iPhone models on how to download photos from an email invitation. Follow the instructi...
Where are my photos?
This document outlines the expected timeline for photo delivery following a shoot, as well as addressing common concerns regarding potential delays. Y...